Why should I purchase an item from you and not some other place?
Our products have been very carefully tested to ensure that they are of
the highest quality. That means we have sorted through many different braces
and supports to find the best one for you. We have then picked the ones that
performed the best.
Do you keep my personal information private?
Yes! We value your privacy and ability to search the internet without
personal information being collected about you. We do not sell mailing lists;
we do not track you personally as you visit our site.
How do you ship items?
All items are typically shipped Federal Express so that they can be tracked in-transit. Trust us, it is worth the minor increase in cost versus the Post Office so that you can have the peace of mind of knowing where your purchase is anywhere in the country. Shipping charges are calculated based on weight, and are performed after you click "Add to Cart". See our Shipping Information
for more details and information about how we process international orders.
Are there any guarantees this product will help me?
There is no way we can make guarantees that any of these supports or
treatments will help you. This is simply a fact of medicine - no one support
or device can help everyone. The information and products we provide are
accepted by the medical community as a whole to help certain problems. Please
see our Disclaimer for further information. Also, please read our Return
Policy for more information on how to return an item with which you are
unsatisfied.
What happens if I don't feel better?
You should see your doctor for further instructions. Often the problem
is a mis-diagnosis - that is, the problem was different than you originally
thought. Sometimes, if a problem persists, or has been present for a very long
time, more aggressive treatment, such as surgery, may be required. Only your
doctor can truly guide you through this process.
Currently, we are only marketing through the Internet. This keeps our
overhead low and we can then pass on the savings to you.
Can I purchase items in any other way besides a credit card?
We firmly believe in the use of credit cards in Internet transactions.
They primarily protect you, the consumer, but they also provide the merchant
with some level of protection as well. If you do not have a credit card and
need to purchase an item using a different type of payment method, please
email customerservice@kneeandjointbraces.com and we will do our best to accomodate
you.
I have a question about a specific item - how can I get more information?
Please email us at products@kneeandjointbraces.com and we will answer your
question to the best of our ability. Please note that we are not able to
provide specific medical advice, or comment about your specific injury, in our
response to you.
Disclaimer! This site and information herein is provided for
informational purposes only. Neither it nor the products sold here are
designed to diagnose, treat, or cure any problem. You should contact your
physician for further information, diagnosis, testing, or advice on how to use
the information/products listed in this site.
